Tactile Floor Warranties and Maintenance
Committed to the quality and durability of our accessibility solutions. Warranty of up to 5 years and preventive maintenance services.
Tactile Floor Guarantee: Up to 5 Years of Protection
At Braille International we are committed to the quality of our products. We offer a 5-year warranty for our tactile flooring (including mats, buttons and guides), which covers manufacturing defects and ensures the replacement of provenly defective products. Our warranty reflects our confidence in the materials we use and the manufacturing process we follow, meeting the strictest industry standards.
The warranty applies exclusively before installation of the product. Once the floor has been laid, no claims related to manufacturing defects will be accepted. However, we offer annual maintenance visits for clients who have carried out the installation with our specialized team, to ensure that the products continue in optimal conditions and, where appropriate, carry out repairs or replacements of up to 40 guides and 40 buttons at no additional cost.
Key points
- 5 year limited warranty.
- Exclusive replacement of defective products before installation.
- Annual maintenance service for installations carried out by Braille International.
- Repair or replacement of up to 40 guides and 40 buttons during each maintenance visit.
Warranty Conditions
To ensure the quality and durability of the tactile floor, it is important that the customer follow the installation, maintenance and care recommendations provided by our team. Below, we explain the necessary conditions to make the guarantee effective:
Manufacturing defects
The warranty only covers manufacturing defects detected before the installation of the tactile floor. Once installed, no claims of this type will be accepted.
Care and maintenance
The customer must follow the cleaning and maintenance instructions offered by Braille International to maintain the current warranty. It is essential to avoid the use of abrasive or corrosive products.
Documentation
To make the guarantee effective, the customer must present the invoice or purchase receipt, as well as photographic evidence of the condition of the defective product. In addition, it is recommended to keep the damaged material for replacement or reinstallation.
Warranty Exclusions
There are certain scenarios in which the warranty may not apply. Below, we list the most important exclusions to guarantee the correct use and maintenance of the tactile floor:
- Damage caused by structural movements or settlement of the building.
- Placing heavy objects on the tactile floor that cause damage.
- Failure to follow the cleaning and maintenance recommendations provided.
- Damage caused by the use of corrosive products or abrasive substances.
- Vandalism or intentional damage to installed products.
- Laying or maintenance of the floor by unqualified personnel.
- Damage caused by heavy machinery such as polishers, forklifts, etc.
- Detachment due to impact with hanging or poorly aligned doors.
Annual Maintenance Service
To ensure that your tactile floor remains in optimal condition over time, Braille International offers an annual maintenance service for all projects that have been installed by our team of experts. This service includes a thorough evaluation of the condition of the product and the replacement or repair of up to 40 guides and 40 buttons if necessary.
Our highly trained team will be in charge of reviewing every detail and ensuring that the apartment continues to comply with accessibility and safety regulations.
Benefits of maintenance service
- Annual evaluations by specialized personnel.
- Replacement of damaged guides and buttons (up to 40 pieces of each).
- Guarantee that the product continues to meet safety and accessibility standards.
How to apply the warranty?
If you need to apply the warranty on your tactile floor effective or have any questions about the condition of your product, follow these steps to obtain immediate support:
Step 1
Contact our customer support team at the phone number or email provided.
Step 2
Send the required documentation (invoice or purchase receipt) along with images of the damage detected.
Step 3
Protect defective parts to facilitate their replacement.
Step 4
Our team will review your case and inform you about the replacement or maintenance of your product.
Do you need Assistance or Maintenance?
At Braille International we are committed to the quality of our products and your satisfaction. If you need technical assistance, would like to schedule a maintenance visit, or have warranty questions, please do not hesitate to contact us.
